Shipping policy

Shipping & Delivery Policy

Once your order has been shipped, PREFRD is not responsible for delays caused by the carrier. Shipping times are estimates and not guaranteed.

Marked as Delivered but Not Received
If your tracking shows “delivered” but you have not received your package:

  • Please allow 24–48 hours for delivery (carriers may mark packages early)
  • Check with neighbors, household members, or leasing offices
  • Contact your local post office for more details

PREFRD is not responsible for lost or stolen packages once marked as delivered.

Lost or Stolen Packages
If your package is lost in transit, we recommend filing a claim directly with the shipping carrier. We are happy to assist with any information needed for your claim.

All Shipping & Customs
We ship worldwide from Texas, USA. Please allow 2–3 business days for order processing.

International customers: Orders shipped outside the U.S. may be subject to customs fees, import duties, and taxes charged by your country. These fees are not included in the product price or shipping cost and are the responsibility of the recipient.

We recommend checking your local import regulations to avoid unexpected charges.